Conflict Resolution Skills for Schools and Families

Successfully resolving conflicts and communicating well throughout a child’s educational experience is more likely when everyone has developed the skills to do so. The Office for Dispute Resolution has contracted with CORA Good Shepherd to provide conflict resolution skills training to families and LEAs. The training is provided virtually, and is free to participants. Please contact Ashley Smith at if you are interested in this training.

Key Concepts of the training include:

  • Value of Conflict
  • Conflict Cycle
  • Perceptions
  • Conflict Resolution Styles
  • Positions & Interests
  • Listening & Communication
  • Power Imbalance
  • Cultural Reciprocity
  • Six Step Conflict Engagement Model

Conflict Resolution Skills Training Flyer


Core Concepts Card

English | Spanish

The IDEA Partnership has a collection of materials on conflict resolution skills.

For information on Conflict Resolution Skill for Schools and Families or to discuss training, please contact Ashley Smith at the Office for Dispute Resolution at 717-901-2161, or via email at


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