Creating Agreement Videos

ODR produced this series of training modules to introduce key concepts for understanding and engaging in a productive conflict resolution process. For information about training on these topics for your school or family group, visit the Conflict Resolution Skills Training page.

Creating Agreement – Part 1

Creating Agreement – Part 2

Creating Agreement – Part 3

Creating Agreement – Part 4

Creating Agreement – Part 5


A Tale of Two Conversations

A Tale of Two Conversations is a two-part video, originally developed by the Office for Dispute Resolution, showing actors playing a parent of a child with a disability and a school administrator. The meeting was requested by the parent and takes place in the administrator’s office. Take One shows the parent and administrator talking about the child’s special education program. They are talking, but not listening. Their communication is unproductive. Take Two shows each person using more effective communication skills.

Unproductive Conversation

Productive Conversation

The following videos were reproduced by The Center for Appropriate Dispute Resolution in Special Education (CADRE).

CADRE –  A Tale of Two Conversations – Take 1

CADRE – A Tale of Two Conversations – Take 2

The Center for Appropriate Dispute Resolution in Special Education (CADRE) is the national technical assistance center for special education dispute resolution. CADRE’s major emphasis is on encouraging the use of mediation, facilitation, and other collaborative processes as strategies for resolving disagreements between parents and schools about children’s educational programs and support services.  CADRE offers a number of helpful resources on their website opens in a new

Cadre logo

CADRE’s Working Together Series includes five interactive self-directed courses. The courses provide families and educators with a number of strategies for working together and through conflict and are a great resource for families and educators in Pennsylvania.  View the courses on CADRE’s website.