Creating Agreement Module

Successfully resolving conflicts and communicating well throughout a child’s educational experience is more likely to occur when everyone has developed the skills to do so.  The Creating Agreement Module is an interactive training module that allows participants to learn about conflict theory and conflict resolution strategies that families and school teams can utilize when working together.

Key Concepts:

  • Value of Conflict
  • Conflict Cycle
  • Perceptions
  • Conflict Resolution Styles
  • Positions & Interests
  • Listening & Communication
  • Power Imbalance
  • Cultural Reciprocity
  • Six Step Conflict Engagement Model

To get started, click on the “Creating Agreement Module” button below.

Creating Agreement Module


Creating Agreement Videos

ODR produced this series of training modules to introduce key concepts for understanding and engaging in a productive conflict resolution process. For information about training on these topics for your school or family group, visit the Conflict Resolution Skills Training page.

Creating Agreement – Part 1

Creating Agreement – Part 2

Creating Agreement – Part 3

Creating Agreement – Part 4

Creating Agreement – Part 5


A Tale of Two Conversations

A Tale of Two Conversations is a two-part video, originally developed by the Office for Dispute Resolution, showing actors playing a parent of a child with a disability and a school administrator. The meeting was requested by the parent and takes place in the administrator’s office. Take One shows the parent and administrator talking about the child’s special education program. They are talking, but not listening. Their communication is unproductive. Take Two shows each person using more effective communication skills.

The following videos were reproduced by The Center for Appropriate Dispute Resolution in Special Education (CADRE).

CADRE –  A Tale of Two Conversations – Take 1

CADRE – A Tale of Two Conversations – Take 2

The Center for Appropriate Dispute Resolution in Special Education (CADRE) is the national technical assistance center for special education dispute resolution. CADRE’s major emphasis is on encouraging the use of mediation, facilitation, and other collaborative processes as strategies for resolving disagreements between parents and schools about children’s educational programs and support services.  CADRE offers a number of helpful resources on their website

Cadre logo

CADRE’s Working Together Series includes five interactive self-directed courses. The courses provide families and educators with a number of strategies for working together and through conflict and are a great resource for families and educators in Pennsylvania.  View the courses on CADRE’s website.


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