As of Wednesday, June 9, 2021, ODR’s Parent Engagement will now be referred to as “Family Engagement” in recognition of the diversity in today’s family units. Additionally, Family Engagement has now merged with ConsultLine to provide the same excellent support of both services under one help line. As a result of this merge, effective Monday, July 19, 2021, the Family Engagement page will no longer exist on ODR’s website and the phone numbers below will no longer be active. To receive the same family engagement technical assistance after July 19, 2021, please call 1-800-879-2301.


The Office for Dispute Resolution provides technical assistance to parents who are preparing to participate in mediation and/or represent themselves in a due process hearing. ODR’s Parent Engagement Project has merged with the Special Education ConsultLine to provide this service.  Trained specialists will answer procedural questions to help parents understand the mechanics of mediation as well as various procedures involved in preparing for a due process hearing, such as how to prepare exhibits (ordering and numbering) and other information contained in ODR’s Parent Guide.  Specialists do not provide advocacy or legal advice.

ODR also provides training to parent organizations about ODR services and dispute resolution options.

Contact ODR for parent engagement technical assistance:

Toll-Free: 800-222-3353opens phone dialer, option 6

Direct: 717-901-2174opens phone dialer