Family Engagement Service

The Office for Dispute Resolution is offering a new service to parents who are preparing to participate in mediation and/or represent themselves in a due process hearing. ODR’s Parent Engagement Project Manager, Kati Clendenin, will answer procedural questions to help parents understand the mechanics of mediation as well as various procedures involved in preparing for a due process hearing, such as how to prepare exhibits (ordering and numbering) and other information contained in ODR’s Parent Guide. Ms. Clendenin’s approach to serving parents is based on effective parent engagement practices; she does not provide advocacy or legal advice.


Ms. Clendenin can be contacted by any of the following:

(direct line) 717-901-2174

(toll free) 800-222-3353, select English or Spanish and choose option 6